Can I place an order by telephone?
Yes — call Customer Support at 866-678-2466 and a Customer Service Representative can help you place an order over the phone.
What are your shipping rates?
Our shipping rates vary for each order based on total weight, ship to address, and service requested. For your protection we use a traceable shipping method such as UPS.
How do I check the status of my order?
Your order confirmation e-mail should include the tracking number and shipment method of your order.
I ordered the wrong item, what do I do?
Call Customer Support at 866-678-2466 and we will be happy to cancel or modify your order if it has not yet shipped.
Do you take international orders?
Unfortunately, international orders are not available online.
Are your products available in Canada?
At the moment we have limited distribution into Canada. Please contact Customer Support for Canadian retailers that carry our products.
How do I return an item that I purchased at porkchomps.com?
Your complete satisfaction is important to us! If the order is damaged, defective or the wrong item was shipped, please save the carton and all the packing material as well as the item**. Notify us immediately at 1-866-678-2466 so we can instruct you on the proper handling of the merchandise. This will ensure the quickest replacement. **Please note: The carrier may return to do an inspection of the item.
If you are not 100% satisfied with your purchase, unopened packages may be returned for a full refund within 30 days of purchase. Please send your returns to:
Pork Chomps Returns
c/o Scott Pet, Inc.
1543 N. US Hwy. 41
Rockville, IN 47872
Shipping is non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Even exchanges are sent back to you at no additional charge. If you request a refund, your credit card will be credited within 48 hours of processing your return. Please note on the packing slip why you decided to return our product so that we can improve our service.